Frequently Asked Questions
Everything you need to know about our timeless designs and services.
What materials are used in Robert Welch cutlery?
Our cutlery is predominantly crafted from the highest quality 18/10 stainless steel, ensuring durability, a brilliant luster, and excellent rust resistance for daily use.
How should I care for my Robert Welch knives?
To maintain the edge and finish of your knives, we recommend hand washing with mild detergent and drying immediately. While some items are dishwasher safe, hand washing preserves the longevity of the blades.
What is your shipping policy for domestic orders?
We offer standard and express shipping options. Orders over a specific threshold typically qualify for free standard delivery, with most items dispatched within 24-48 hours.
Can I return an item if I change my mind?
Yes, we offer a 28-day return policy for unused items in their original packaging. Please ensure you include your proof of purchase to facilitate a smooth refund process.
Do your products come with a guarantee?
We stand by our craftsmanship. Many of our cutlery patterns and kitchenware items come with a 25-year or lifetime guarantee against manufacturing defects.
Are Robert Welch products suitable for professional use?
Absolutely. Our Signature knife range and various hollowware collections are designed to meet the rigorous demands of professional chefs and the hospitality industry.